In order to avoid weekend carrier delays and guarantee your order arrives healthy, shipping days are limited to those that will keep transit time under 3 days. Shipping days vary by the carrier and service level you select at checkout. FedEx Overnight – Orders place Monday through Thursday by 1:00 pm Central Time will ship the same day. Any orders placed 1:00 pm Thursday through Sunday, will ship the following Monday. FedEx 2nd Day – Orders place Monday through Wednesday by 1:00 pm Central Time will ship the same day. Any orders placed 1:00 pm Wednesday through Sunday, will ship the following Monday. USPS Priority Mail (limited availability) – Orders place Monday through Wednesday by 1:00 pm Central Time will ship the same day. Any orders placed 1:00 pm Wednesday through Sunday, will ship the following Monday. See our live guarantee for additional USPS restrictions.
Winter Shipping Procedure
If the low in your area is below 45 degrees F, winter packaging is required on all orders. ***THE HEAT PACK OPTION MUST BE SELECTED WHEN YOU PLACE YOUR ORDER*** to receive the live delivery guarantee. Please check your forecast to determine whether or not your shipment requires winter packaging.
FEDEX: 2nd Day and Overnight shipping are available through FedEx. FedEx Ground is available in certain areas where transit times are under 2 days. USPS PRIORITY MAIL: Priority mail is a 2 to 3 day service to most locations. However, the USPS does not offer refunds for packages that are delivered late. Due to this, our live delivery guarantee only applies to packages that are delivered within 2 days of shipping.
Cricket shippers will not fit in most mail receptacles, so be sure there is a suitable location away from direct sunlight for the mail carrier to leave your order. If you have concerns about orders being left on your doorstep because of extreme weather or other conditions, consider having your order held for pickup. Visit http://www.fedex.com/locate/ and search for FedEx staffed locations (be sure to exclude copy/print and dropbox locations from search). During checkout enter the FedEx location’s address as your shipping address and include “Hold at FedEx” in the additional address line. USPS orders can also be held at your local post office.
Live Delivery Guarantee
LIVE DELIVERY IS GUARANTEED. All claims must be made within 24 hours of delivery. Do not refuse or return your shipment. Refunds will not be given for returned packages. NOTE: Crickets hibernate at temperatures below 50 degrees. Allow 3 hours at room temp for crickets to become active before assessing any losses. Additionally, each box of crickets contains approximately a 15% over-count to compensate for loss during transit. Please refer to the care sheet for detailed info.